Please read these Terms before using the Website or placing an order.
1. Return Requests
For a change-of-mind return, contact info@6scost.com within 3 calendar days after delivery. Include your order number, the item to be returned, and the reason for the request. If items arrive separately, the request period begins on delivery of the relevant item.
This request deadline applies to voluntary change-of-mind returns only. It does not set the deadline for reporting defective, incorrect, or materially misdescribed goods. See Sections 5 and 9.
2. Conditions for Change-of-Mind Returns
Change-of-mind returns must be unused, complete, and returned in their original product packaging with all included accessories and components. Opening the outer shipping carton alone does not make an item ineligible for return.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable for these voluntary returns. Discounts or promotional pricing alone do not make an item ineligible for return.
We may inspect returned items to verify their identity, condition, and completeness. Where supported by evidence and permitted by law, we may decline a voluntary return or adjust the refund if an item has been used, damaged after delivery, substituted, or returned with missing contents. We will explain the evidence and reason for any refusal or adjustment. Any adjustment will reflect the affected item’s actual loss in value rather than an automatic penalty.
If documented conduct indicates fraud or repeated abuse of our voluntary return policy, we may restrict future purchases or access to that voluntary return service. The number of return requests alone does not establish abuse. These restrictions do not remove valid rights for existing purchases.
3. Return Instructions and Addresses
Please contact info@6scost.com with your order number before mailing a return. We will provide the appropriate return address, any required return reference, and a return label where applicable. Unless otherwise agreed or required by law, please hand the parcel to the carrier within 7 calendar days after receiving complete return instructions. This is a dispatch deadline, not a deadline for the parcel to reach our warehouse. If instructions or a required label are delayed by us, the dispatch period will be extended accordingly.
We fulfill orders through multiple warehouses, so return addresses may vary by product and location. Please use the address provided for your specific return rather than the sender address printed on the original parcel. We will explain the return destination and any reasonably foreseeable customer-paid shipping costs before you proceed with a voluntary return. If we change an approved return address, we will provide updated instructions and cover any reasonable additional shipping costs caused by that change.
Please package the item securely, use a shipping service with tracking, and retain your shipping receipt. Send us the tracking number so we can monitor the return. A missing tracking number alone will not automatically invalidate a return if other reliable evidence establishes dispatch or receipt.
4. Return Shipping Costs
For a change-of-mind return, you pay the return shipping cost as described in Section 2. If we provide a customer-paid return label, we will disclose its cost and obtain your agreement before supplying it or deducting its cost from a refund. We will not charge for the same return shipment twice.
If an item was defective on delivery, arrived damaged, was materially misdescribed, or was incorrect because of our fulfillment error, we will arrange and cover reasonable return shipping where a return is required. Contact us before purchasing postage so we can provide a label or agree on an appropriate shipping method and reimbursement.
5. Damaged, Defective, Incorrect or Incomplete Orders
Contact info@6scost.com promptly with your order number and a description of the problem. Where reasonably available, include photographs of the item, shipping label, and packaging. Keep relevant packaging if it can assist the investigation, and do not use an item that may be unsafe.
We may request reasonable information needed to assess the claim. Lack of photographs or original packaging alone will not automatically defeat a valid claim if other evidence establishes the problem. The 3-day change-of-mind request period and unused-item conditions do not apply as blanket restrictions to these claims.
Depending on the circumstances and your applicable rights, we will arrange an appropriate replacement, repair where suitable, refund, or other required remedy. You will not be required to accept store credit instead of a monetary refund to which you are entitled. Problems caused solely by misuse or customer-caused damage are assessed separately and do not automatically qualify for a defective-goods remedy.
6. Inspection and Refunds
We will assess returned goods within 5 business days after receipt and email you the outcome. If a return is declined or the proposed refund is adjusted, we will explain the reason and allow you to provide relevant information. Further investigation will not be used to unreasonably delay a legally required refund.
For an approved refund, we will submit the refund to the payment provider within 5 business days after approval, or sooner where required by law. These are separate assessment and processing periods. Your bank or payment provider may take additional time to post the refund.
Refunds are normally issued to the original payment method unless another method is agreed or required. For a full eligible change-of-mind return, the refund covers the price actually paid for the returned goods, including applicable refundable taxes; original shipping charges are treated as described in Section 2. For a partial return, the refund reflects the amount allocated to the returned goods after discounts. We will not apply an undisclosed penalty or restocking fee.
For an order cancelled before dispatch, we will refund the amounts collected for the cancelled items and any shipping charges attributable to those items that are no longer incurred. Where we are responsible for defective, incorrect, or materially misdescribed goods, refunds include associated delivery charges where required by law; we will not retain charges that must legally be refunded.
If you do not receive a refund after the stated processing period and your provider’s posting period, contact info@6scost.com.
7. Exchanges
Contact us if you would prefer an exchange. Exchanges depend on stock availability and the item’s condition. We will explain any price difference or customer-paid shipping charge before you agree. If an exchange is unavailable, an eligible refund may be arranged. An exchange offered for defective or incorrect goods must respect your applicable remedy rights.
8. Order Cancellations
Contact info@6scost.com as soon as possible if you wish to cancel an order. If the order has not entered fulfillment, we will seek to cancel it before dispatch. Once fulfillment has progressed, we may be unable to stop shipment; if so, we will explain the available return options.
If we cannot supply an item or must cancel an order, we will notify you and promptly refund amounts collected for the unsupplied items and relevant charges. Shipment delays will be handled in accordance with our Shipping Policy and applicable delay, consent, cancellation, and refund requirements. Beginning fulfillment does not remove any statutory cancellation right.
9. Statutory Consumer Rights
This policy does not limit consumer rights or remedies that cannot be excluded under applicable law, including those relating to defective, incorrect, or materially misdescribed goods and any applicable statutory cancellation rights. Return conditions, deadlines, authorization procedures, costs, deductions, and refund timings apply only to the extent permitted by applicable law. Where a mandatory rule conflicts with this policy, that rule takes priority.
